Expanding Community Well-being with the CHRC App

The CHRC app helps users explore, book, and gain resources for free, co-produced wellbeing courses delivered by City & Hackney Recovery College.
80%
Client Challenge89%
Solution Delivered87%
Result AchievedChallenge
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Residents lacked an easy way to discover, enroll in, or attend the Recovery College’s free wellbeing workshops and resources.
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Without a centralized digital tool, users had to rely on manual or offline processes to find course schedules and support content.
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Users engaging with mental health content need assurance that their privacy is protected and app usage is secure.
Solution
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Designed and developed a user-centric mobile app that serves as a centralized hub for courses, resources, and booking functionality.
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Built an intuitive course discovery interface, enabling users to explore upcoming workshops and wellbeing content easily and quickly.
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Implemented a secure booking system, allowing users to register for free courses directly via the app—streamlining the process and reducing friction.
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Ensured data privacy compliance, with no user data collected or shared—addressing sensitivity around mental health and building user trust.
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Developed a lightweight, fast-loading design to support users with varying device capabilities and internet access.
Outcome
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Service users can now effortlessly browse and reserve wellbeing courses in one place.
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The app supports community members in accessing vital mental health resources conveniently—from any location.
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No data collection or sharing reassures users, strengthening their confidence in using the app for sensitive wellbeing needs.
What’s Next
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Enable users to receive timely reminders for upcoming sessions and new resources.
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Add discussion forums or feedback channels for peer support and co-production.
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Provide internal tools to track course popularity, user engagement, and optimize offerings.
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Consider web-based access or integration with other local health systems to deepen accessibility.
Zachary Walton
“We saw our bounce rate fall from 72% to just under 40% after the UX improvements.”
Company
Empowering Hackney residents with accessible, non-clinical mental health education and support.
Headquarters
USA