Expanding Community Well-being with the CHRC App

The CHRC app helps users explore, book, and gain resources for free, co-produced wellbeing courses delivered by City & Hackney Recovery College.

80%

Client Challenge

89%

Solution Delivered

87%

Result Achieved

Challenge

  • :

    Residents lacked an easy way to discover, enroll in, or attend the Recovery College’s free wellbeing workshops and resources.

  • :

    Without a centralized digital tool, users had to rely on manual or offline processes to find course schedules and support content.

  • :

    Users engaging with mental health content need assurance that their privacy is protected and app usage is secure.


Solution

  • :

    Designed and developed a user-centric mobile app that serves as a centralized hub for courses, resources, and booking functionality.

  • :

    Built an intuitive course discovery interface, enabling users to explore upcoming workshops and wellbeing content easily and quickly.

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    Implemented a secure booking system, allowing users to register for free courses directly via the app—streamlining the process and reducing friction.

  • :

    Ensured data privacy compliance, with no user data collected or shared—addressing sensitivity around mental health and building user trust.

  • :

    Developed a lightweight, fast-loading design to support users with varying device capabilities and internet access.


Outcome

  • :

    Service users can now effortlessly browse and reserve wellbeing courses in one place.

  • :

    The app supports community members in accessing vital mental health resources conveniently—from any location.

  • :

    No data collection or sharing reassures users, strengthening their confidence in using the app for sensitive wellbeing needs.


What’s Next

  • :

    Enable users to receive timely reminders for upcoming sessions and new resources.

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    Add discussion forums or feedback channels for peer support and co-production.

  • :

    Provide internal tools to track course popularity, user engagement, and optimize offerings.

  • :

    Consider web-based access or integration with other local health systems to deepen accessibility.


Zachary Walton

“We saw our bounce rate fall from 72% to just under 40% after the UX improvements.”