Expanding Community Well-being with the CHRC App

The CHRC app helps users explore, book, and gain resources for free, co-produced wellbeing courses delivered by City & Hackney Recovery College.
80%
Client Challenge89%
Solution Delivered87%
Result AchievedChallenge
-
Limited Digital Access to Community Courses :
Residents lacked an easy way to discover, enroll in, or attend the Recovery College’s free wellbeing workshops and resources.
-
Fragmented User Experience :
Without a centralized digital tool, users had to rely on manual or offline processes to find course schedules and support content.
-
Privacy & Trust Concerns in Sensitive Contexts :
Users engaging with mental health content need assurance that their privacy is protected and app usage is secure.
Solution
-
User-Centric Mobile App :
Designed and developed a user-centric mobile app that serves as a centralized hub for courses, resources, and booking functionality.
-
Intuitive Interface :
Built an intuitive course discovery interface, enabling users to explore upcoming workshops and wellbeing content easily and quickly.
-
Secure System :
Implemented a secure booking system, allowing users to register for free courses directly via the app—streamlining the process and reducing friction.
-
Data Privacy :
Ensured data privacy compliance, with no user data collected or shared—addressing sensitivity around mental health and building user trust.
-
Responsive Design :
Developed a lightweight, fast-loading design to support users with varying device capabilities and internet access.
Outcome
-
Increased User Engagement :
Service users can now effortlessly browse and reserve wellbeing courses in one place.
-
Higher Accessibility and Inclusivity :
The app supports community members in accessing vital mental health resources conveniently—from any location.
-
Enhanced Trust Through Privacy :
No data collection or sharing reassures users, strengthening their confidence in using the app for sensitive wellbeing needs.
What’s Next
-
Push Notifications for Course Reminders :
Enable users to receive timely reminders for upcoming sessions and new resources.
-
Interactive Features for Community Building :
Add discussion forums or feedback channels for peer support and co-production.
-
Analytics Dashboard for Organizers :
Provide internal tools to track course popularity, user engagement, and optimize offerings.
-
Broader Platform Integration :
Consider web-based access or integration with other local health systems to deepen accessibility.
Zachary Walton
“We saw our bounce rate fall from 72% to just under 40% after the UX improvements.”
Company
Empowering Hackney residents with accessible, non-clinical mental health education and support.
Headquarters
USA





